FAQ
The questions every pharmacy asks before switching suppliers — answered plainly. Anything else, call us at 612.208.9860.
We supply licensed 503A compounding pharmacies, 503B outsourcing facilities, registered drug manufacturers, biotech companies, and qualified academic or government research institutions. A one-time verification of your state licensure and facility registration is completed before your first shipment — after that, your account is cleared for all future orders. We do not sell to individuals.
Every lot ships with an independent third-party Certificate of Analysis including HPLC purity and mass-spec identity results. Full batch records, stability data, and supplier registration documentation are available on request for your quality system or state board audits.
Catalog items start at a single vial — we built our minimums for 503A pharmacies, not just bulk buyers. Volume pricing tiers begin at five units per SKU, and standing-order programs unlock additional discounts.
In-stock catalog items ship same or next business day with next-day delivery options across the continental U.S. All temperature-sensitive materials move in validated cold-chain packaging with temperature indicators in the box.
Twice. Material is released by the manufacturing facility against its own specifications, then independently re-tested by a third-party U.S. laboratory before it enters our inventory. Both result sets are available to you.
Yes — from milligram trial batches to kilogram production runs, including custom specifications, non-catalog sequences, and private-label programs. Custom quotes typically return within two business days.
Catalog quotes return within one business day. Send your full current sourcing list and we'll quote it line by line, so you can compare your existing supplier directly.
No. Order as needed at quoted pricing. Standing-order programs are optional — they exist to protect your allocation and improve your pricing, not to lock you in.
If your incoming testing disagrees with the COA, we replace the lot or credit the order — your choice — and investigate with the originating facility. Documentation of the discrepancy is all we need to start.
A sourcing specialist can walk you through verification, documentation and pricing in a 15-minute call.